A Consumer’s Guide to Navigating the External Review Options Under the New Health Insurance Marketplace

February 26, 2014

This Issue Brief provides consumers with important information about external appeals as they relate to health insurance plans available within the new Federal and State Health Insurance Marketplaces.

To that end, this Issue Brief will provide consumers with:

  • Information on the typical use and function of external appeals.
  • A background on external appeals and the role of Independent Review Organizations (IROs).
  • The options available within specific health insurance plans available under theFederal and State Insurance Marketplaces.


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